FAQ
1. What Products Do You Sell?
Energy Sports Fit offers practical small and medium-sized fitness equipment for strength, balance, mobility, and home workouts.
2. Where Do You Ship?
We ship to valid addresses within the contiguous 48 United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.
3. How Much Does Shipping Cost?
Standard shipping is free on eligible orders.
Standard Shipping Cost: $0
4. How Long Does Order Processing Take?
Orders normally require 1–2 business days for processing.
5. How Long Does Delivery Take?
Transit time is approximately 3–7 business days. The total estimated delivery time, including processing, is 4–9 business days.
6. Which Shipping Carriers Do You Use?
Orders may be shipped through USPS, DHL, UPS, or FedEx, depending on the destination and package requirements.
7. How Can I Track My Order?
Tracking information will be sent when available. Tracking activity may take 24–48 hours after shipment confirmation to appear on the carrier’s website.
8. Can I Change or Cancel My Order?
Contact info@energysportsfit.com within 24 hours of placing your order. Changes and cancellations cannot be guaranteed after processing or shipment has begun.
9. Can I Correct My Shipping Address?
Contact us within 24 hours at info@energysportsfit.com. Once an order has shipped, we may not be able to change the address. Additional costs caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility where permitted by law.
10. What Should I Do If My Order Arrives Damaged or Incorrect?
Contact us within 3 days after delivery. Include your order number and clear photos or video of the product, packaging, and shipping label.
11. What Is Your Return Period?
Eligible products may be returned within 30 days after delivery.
12. What Condition Must a Returned Product Be In?
The product should be unused, undamaged, and in its original condition, with included accessories, manuals, and original packaging when available. Proof of purchase is required.
13. Who Pays for Return Shipping?
For change-of-mind returns, the customer pays the return shipping cost. For confirmed damaged, defective, or incorrectly shipped products, Energy Sports Fit will cover the reasonable return shipping cost or provide return instructions.
14. Do You Charge a Restocking Fee?
No. We do not charge a restocking fee for approved returns.
15. Do You Offer Exchanges?
We do not provide direct exchanges. You may return an eligible product for a refund and place a new order.
16. When Will I Receive My Refund?
Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to display the refund.
17. Which Payment Methods Do You Accept?
Available payment methods may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, and Google Pay. Current options will appear at checkout.
18. How Should I Use Fitness Equipment Safely?
Read and follow all instructions, warnings, assembly requirements, and weight limits. Inspect equipment before use and stop using it if it appears damaged. Consult a qualified professional before beginning a new exercise program when appropriate.
19. How Can I Contact Customer Service?
Legal Business Name: SUMMIT CROSS-BORDER LLC
Business Address: 1172 E BROADWAY LOUISVILLE, KY 40204
Email: info@energysportsfit.com
Phone: +1 (580) 807-9923
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (UTC-5)
Closed: Saturdays, Sundays, and U.S. federal holidays
We normally respond within 1–2 business days.